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Your call center is usually the first point of contact a client has with your company. The individuals in these positions can basically make or break the success of the organization. We will provide and guide you with:
- Scripts (Inbound and Outbound)
- Scheduling Training
- Dispatching Training
- Responsibility Alignment
- Objection Handling
Have a More Accurate, Efficient, & Profitable HVAC business with ThermoGRID
Dashboard
Documents
All the information you need is all in one spot, whether in the office or in the field.
What do our clients have to say about our software?
ThermoGRID is the best HVAC software for making businesses more Accurate, Efficient, and Profitable.
Recruiting
- At a glance, you can see all sales closing ratios, all average tickets, and all conversion ratios.
- ThermoGRID will also tell you how to get back on track if the above ratio/numbers are not where you want them to be. For example, the amount of:
- Revenue needed per day
- Service Calls that need to be ran per day
- Sales Calls that need to be ran per day
- The KPI tracker is 100% customizable.
Learn to effectively lead, coach and manage your team with these processes. As a leader you will learn to prioritize and make sure the focus is always moving towards the success you want.
- Maintenance Agreements
- Handbook
- Flat Rate Pricing
- Safety Protocol
- Technical Knowledge
- Performance Reviews
- Organizational Charts
We have all the forms you need to increase communication, protect yourself as a business, and have a professional image.
- Maintenance Agreements
- Handbook
- Flat Rate Pricing
- Safety Protocol
- Technical Knowledge
- Performance Reviews
- Organizational Charts
- Exit interview
ThermoGRID is the best HVAC software that will allow you to do Scheduling, Dispatching, Load Calculations, Invoicing, See Client History, and More.
- Client History
- Company Documents
- Job Photos
- Pricing
- Calendar
- Inventory
Training & Implementation
Agreements
Sales Process - Objection handling
Presenting repairs
Repair vs Replace
Call Conversion
Management
Budgeting
Sales
With our help, build a superstar technician from the ground up. We will implement our sales process in the service department to help you build a stellar selling technician. We will guide you and provide you with:
- Script - Full process of a service job
- How to present a price effectively
- Selling Maintenance Agreements
- Generating Leads
- Advanced Questioning
- Personality Assessing
- Objection Handeling
Our sales process is infallible. No experience in HVAC or sales is needed. This program is very well rounded and covers all aspects of the sales process, including:
- The Script (learn to close sales at 70% or greater)
- Sales Book
- Advanced Questioning
- Psychology of Sales
- Neuro Linguistics
- Personality Assessing
- Objection Handling
Copyright 2013. All rights reserved. A DXV Technology Company
Call Center
On average companies we coach are able to bring in over 30 candidates a week for interviews. We will advise and provide you, among other things:
- Interview Questions
- How to Become More Attractive in the Job Market
- Where to Recruit
- How to do Personality Assessments
- To Dos - Not To Dos
- Position Agreements
- Job Descriptions
We Offer The Most Powerful Contractor Coaching
Management
No More Double Entry
Have you ever wondered if you could be more efficient when doing paperwork? It seems repetitive and inefficient to have someone fill out a sales slip, then someone else a purchase order for equipment, then an installer sheet, then a commission sheet, and then finally enter it into accounting.
With ThermoGRID, you will reduce all of these steps down to one. After the sales slip is completed, every other step is automated and will be completed for you, saving time and resources.
Interactive Calendar
Service
- Scheduling
- VoIP - Call Recording
- Price book
- Marketing
- Heat Loss Heat Gain
- GPS
- Timesheets
Say goodbye to using multiple softwares to manage your business.
Booking
- Make and receive calls
- Track booking ratios
- Recorded calls that auto attach to the job
- Auto lead source tracking
Dispatching
- Text the techs from ThermoGRID
- Drag and drop a job on a technician with ease.
- Auto assistant dispatching with let you know who has the best skills and results on each type of job.
Manage your company to new heights from anywhere.
All-in-one Contractor Software